Hospitality Safety

Bedbugs have made a comeback in the US due to increased international travel. Bedbugs can crawl out of a traveler’s suitcases and establish themselves in hotel rooms. A Bedbug problem can be quite expensive. In fact, an outbreak could lead to serious litigation and large settlements and loss of business. Can your property afford it? This program trains your employees to spot bed bugs so they can be caught in the early stages and remediated before a major infestation occurs.

Beyond Safe Driving is exactly that. This video won’t teach your drivers how to drive. They already know that. It goes beyond that to teach them specific skills in handling larger courtesy vehicles. These vehicles handle quite differently than most passenger cars and a specific skill set and knowledge is required to operate them safely. We address today’s #1 hazard, Distracted Driving, but we also detail numerous hazards and the steps that can be taken to reduce the risk to your driver, your vehicle and your passengers.

Utility carts are in use at many Hotel and Resort locations for a wide variety of purposes. This program addresses specific hazards associated with utility cart use that were compiled from actual loss control data. Viewers are shown common sense approaches to reducing risks for them, their passengers and pedestrians. This program aims to make everyone on your property safer.

There’s so much more to being a safe Valet than just driving. Not to say this program doesn’t cover safe driving; it does. But, it goes far beyond that and teaches your Valet how to take care of your customers in an effective way without compromising safety. The program covers detailed information gathered from professionals around the industry and loss control statistics. It’s a must see for new Valets or for experienced personnel who may have become complacent and need some retraining.

Bloodborne Pathogens are a concern in the Hospitality Industry. Training in recognizing and minimizing risks is mandatory. This program covers information relating to BBP diseases, including Hepatitis B, C, and HIV, as well as modes of transmission, PPE and acceptable work practices, and emergency procedures. Excellent program for new or experienced employees.

The casino lots of action, excitement, employees, and guests. Not the kind of place most people associate with safety. But safety isn’t just for industrial settings, it’s for everywhere and everyone. While there are many different jobs in the casino, they all require the same attention to safety. Topics covered in this program include: Safe Use of Manual and Electric Carts, Preventing Slips, Trips and Falls, Climbing Stairs or Ladders, Working Safely Around Equipment and Safe Lifting.

What is the root cause of most workplace accidents and injuries: choices. Too often associates and management alike focus on the potential physical hazards present in the workplace and neglect the human factor. This Program takes a close look at: Back Injuries, Hand and Wrist Injuries and Slips, Trips & Falls and explains, in detail, how each occurred, what contributed to the incident and how similar occurrences can be prevented. An excellent program for experienced employees.

Clean restrooms are important. But, this video isn’t just about HOW to clean a restroom, it’s about how to do it SAFELY. What PPE is required? How can slips and falls be prevented in wet environments? How can you work with chemicals safely? What should be done with broken glass and/or other sharp objects? All of these questions and more are answered in this video designed for both Housekeeping and Facilities personnel.

Courtesy Shuttles…Customer Service tools that show our guests how much we care. They’re a great convenience and help our guests get where they need to be… when they need to be there. Driving one of these vehicles seems easy enough, but there’s a lot riding on the ability of your drivers. This all new program covers general safe operating procedures as well as pre-trip inspection, mirror adjustments, lane changing, defensive driving, parking, backing and intersections.

Customer Service...Hospitality, the two go hand in hand. Customer service is everyone's job at the hotel, not just the Front Desk. This program outlines some do's and dont's of customer service and teaches your associates to make a good impression, regardless of what department they work in.

There's no more precious and valuable resource in our workplaces today than the people who populate them. That population is growing more and more diverse as we move into the future, and the Hospitality Industry is in the forefront of this trend. Diversity in the hospitality environment affords a number of important benefits. Cultural exchanges between hospitality workers and guests offers opportunity to develop a vital tourism industry, especially given the globalization of business that's going on. Employers are beginning to understand and accept the idea of equal employment opportunity, which benefits employees and guests alike. A culturally diverse employee base more easily interacts with guests from various backgrounds, a valuable component to first class guest service.

This video is the perfect way to introduce new employees to general occupational hazards to which they may be exposed and to re-train experienced workers. Program includes basic safety rules, electrical hazards, powered equipment and machinery, back injury prevention, fire protection and more.

Few things can be more terrifying and catastrophic than a fire. That is why training and education is so important. This video looks at ways fires can be prevented and covers the basics of fire prevention, conditions that contribute to fires and steps employees can take to minimize the risk of a potential fire in a unit.

Fire extinguishers are common to all workplace settings but most employees have only a vague idea of how to safely operate them. This program demonstrates step by step procedures for safely extinguishing a fire using the PASS system. Fire prevention is serious business and should be taken seriously by everyone in the workplace.

Few things can be more terrifying and catastrophic than a fire. That is why training and education is so important. This video looks at ways fires can be prevented and covers the basics of fire prevention, conditions that contribute to fires and steps employees can take to minimize the risk of a potential fire in a unit.

There are far too many specific safety concerns relating directly to the Hospitality Industry. There are programs designed to address these subjects in depth. This program is designed for new employees; to give them a general over view of their responsibilities in this fast-paced industry. But, even though it’s an overview, this program touches on vital subjects such as: Associate Safety Guest Safety and Security Basics This is information no one on your property should be without.

Chemicals can be found in nearly every area of your facility. OSHA mandates that all employees be trained in the safe use, storage and handling of these materials. This video details material safety data sheets, container labeling and basic chemical safety. Information is presented in a clear, concise manner that is effective and easy to understand.

This program is designed for new or inexperienced Security staff. The program teaches them the basics of Hotel Security: How to Dress, How to Interact with Guests, How to Conduct Routine Security Duties, Dealing with Supsicious Individuals and others. The program also discusses Security personnel’s role in Customer Service as well as which attitudes and behaviors enhance a properties image and those they should avoid. A great program for Orientation Training for Security Staff.

Ever-expanding Liability The Emergence of Standards and Guidelines The Risk Assessment Process A Growing Demand for Handling Dangerous Activities The Ongoing Threat of Terrorism. A great way to keep your security staff up to date and engaged in potential issues at your property and the issues facing the Hospitality Industry as a whole.

Housekeepers face unique hazards in the course of their work. Video outlines specific safety hazards and gives the employee ways they can improve workplace safety and reduce or eliminate their risk of injury. Included are proper cleaning techniques, chemical use, back injury prevention, and more.

Proper warm up and stretching is vital to safe performance of any job, but nowhere is it more important than in Housekeeping. It's a physical job and without proper warm-up the risk of injury or discomfort is increased. The exercises shown are simple to perform and the program can be used as a tool to lead housekeepers through their daily stretching routine.

Lockout/Tagout procedures may be necessary for many pieces of equipment in your facility during maintenance or repair. This program is a great tool for training “affected” and “authorized” employees in lockout/tagout procedures. This includes workers in kitchens, laundry rooms, and maintenance. A lack of knowledge pertaining to proper lockout/tagout procedures can have tragic results.

This video addresses common causes of housekeeper strains and injuries. Ergonomic principles and postures are taught as a way to increase comfort and increase safety. Early recognition of symptoms is taught as the key to preventing injuries. Proper postures while making beds, vacuuming, cleaning the bathroom and others are presented in an easy to understand way.

This video covers a wide range of dealing activities in the casino from properly dealing cards to handling chips, to “Walking The Game”. Covered are proper techniques for Blackjack, Roulette and Craps.

This video examines how Noroviruses are transmitted and contracted, how to prevent transmission and how to contain outbreaks of the infection. This video is a must see for all employees working in the hospitality/food-service industry.

Seven Annual Training Courses in one. All mandatory hospitality trainings presented in a concise, easy to understand format. Bloodborne Pathogens Training – Hospitality – SS5029A (10 min.) Fire Extinguisher Training - SS5072AE (5 min.) Back Injury Prevention – SS5006A (11 min.) GHS – Hazard Communications – SS5049A (17 min.) Lockout/Tagout – Hospitality – SS5030A (10 min.) Preventing Slips & Falls – SS5025A (10 min.) PPE – It’s Your Call – Hospitality – SS5046A (8 min.) *All in One video will register as 7 views on VOD account.

Safety and Loss Prevention in the Hospitality industry is a job that never ends. In this program, 11 top Hospitality Executives in Safety, Security and Loss Prevention impart to viewers invaluable information learned from years of experience in the field. It’s like having a high-level seminar or conference and years of training on one easy to understand video.

This titles addresses the most important part of Personal Protection Equipment: The responsibility of the individual to wear the equipment when it’s required. All the procedures and equipment in the world are useless is employees do not understand this one simple fact.

Proprietary Private Security Officer, what exactly does that mean? This video explains exactly that and what responsibilities and duties a PPSO does and doesn't have.

Slips & falls can happen to almost anyone on your property: Guests, Bell Staff, Front Desk Staff, Housekeeping, Maintenance, Management and others. These unfortunate events can also happen almost anywhere on your property, Parking Lots, The Lobby, Stairs, The Kitchen, Bathrooms and Conference Facilities. This video takes a look at several different scenarios and examines what circumstances or conditions contributed to each incident, employee behavior that contributed to each incident and what steps can be taken to prevent future similar occurrences.

Hand washing is one of the best ways to protect yourself and your family from getting sick. But, if you are not doing it properly, then you are not effectively preventing yourself from getting sick. This video shows WHEN to wash your hands and HOW to wash your hands. Quick and to the point.

Different properties face varying degrees and different types of threats. The size and location of property may play a major role in determining your individual risk. But in today’s environment we need to understand that we all need to be ready …all of the time. Regardless of the threat you need to respond effectively and appropriately with as little disruption to guests as possible. It’s not always easy but it’s a job that must be done and it must be done right. This video is a great way to train management on what threat levels are and what action must be taken to minimize risk regardless of the threat level.

Working in a hotel is a unique experience. There’s always a lot of activity. Guests and employees arrive and depart around the clock. This activity makes for an exciting workplace, but it also increases security risks both in public and non-public areas. This program is designed to make associates more aware of their responsibilities and provide them with techniques and procedures to ensure their own safety and the safety of guests. The video takes a look at a few common situations and illustrates the right way and the wrong way to handle them. Great for everyone on staff.

Security at a Hotel requires the participation and cooperation of everyone on Staff, not just Security Personnel. Front Desk personnel are a crucial part of the Security of your property. They are often the first line of defense and have perhaps the most visible role in spotting and preventing potential threats and reporting suspicious activity. Without vigilant Front Desk Staff, the Security of any property is at higher risk. This program is a great tool for training Front Desk Associates, Bell Staff or anyone working in, around or near your property’s lobby. Topics Include: Protecting Guest Privacy Human Trafficking Emergency Response Key Control

When most people think of workplace injuries they visualize high-risk activities. Slips, trips and falls are the second-leading cause of workplace injuries and fatalities. Over 50% of them occur at ground level. Slips, trips, and falls are 100% preventable. This new, engaging and fast-paced program will motivate your employees to recognize and respect the common causes of slips, trips and falls, and teach them procedures and techniques to prevent them from occurring and causing injury. This program will have a positive impact at your work site.

The Spa is a special place with special hazards. This short video takes a look at some of the common hazards in the spa and discusses ways that risk can be reduced for both employees and guests.

As a valet safety professional, safety is extremely important as the hazards you face are many. Traffic moving, sometimes in close quarters, other drivers not paying attention, baggage, weather, a fast paced environment, parking and more. Equally important is the customer service and courtesies extended to your guests. This is an excellent training tool for new valet associates or used as a refresher for experience personnel.

Working in a hotel is a unique experience. There’s always a lot of activity. Guests and employees arrive and depart around the clock. Jobs range from Housekeeping to Food Service, Front Desk, Engineering…each with their own job responsibilities. But there is one responsibility they all share…SAFETY. This program gives an overview of important safety topics including Electrical Safety Working with Chemicals Fire Prevention Ladders Slips, Trips & falls Safe Lifting and more Nothing in-depth but a great way to get the basics across to new associates.

The potential for workplace violence has become a stark reality in our world today. While the odds of a serious incident happening on your property may be slim, the importance for effective preparedness remains vital. This program helps you achieve a level of preparedness and allows viewers to develop a sense of confidence if faced with a potentially violent situation in the workplace. How to recognize signs of potential problems and what to do if the potential becomes reality are discussed in depth.